About after sale service

Thank you for purchasing from TFRoom!
We provide after-sale service for most of our items sold including Chinese Brand, Third party Brand.

Please use your Member ID mark from your personal details to fill up the application.

Find your Member ID mark please click here:

My Member Account ID

Example:

Request replacement part/Return here:
TFRoom After Sale Service

Check out the process of your request here:
TFRoom After Sale Service Process

Please pay attention!
After-sale service application must provide pictures or videos, and some products must provide after-sales card, if no pictures, we will not be accepted.

To make it clear and smooth, here’s a note for you when you submit your replacement part.

Please update at least 2 pictures for the following information:
1. A pictures of the whole figure with defect part circled,
2. A close view of the defect part.

Example:
——

Shipment
Please kindly note we will send the replacement parts with your bulk cargos.
If you want to send a replacement separately urgently, then you will need to pay for shipping.

About after sale service

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